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173 articles found

  • Service Policies

    Customer Service: Client Turnaround Timeframes All inbound emails and phone calls to eCellar Support ( supportteam@ecellar1.com and 707-942-9700 Opt. 1) will be acknowledged same day if left by 3PM

  • POS Bar Code Reader Setup

    POS Barcodes - Setup and Function Note: You MAY need to program the bar code scanner device to add a carriage return so the product is added to the POS as a line item. eCELLAR Support's core

  • Membership Campaigns

    Campaigns are categorized by three different Campaign Types; Customers, Memberships and Reservations. If your winery uses the eCellar Club Module, then you have access to send email campaigns

  • Creating Product Barcodes

    POS Barcode Creation In November of 2022 the POS barcode reader function was updated so that barcodes can be read by simply scanning a label - "all-time scan mode". The format for barcodes was also

  • Create a New Product and Easy Update of Exisiting Products

    Product settings are managed in a single product editor; regardless if the item will be sold in the POS, online, or in a club shipment. Products can be created for any item available for sale;

  • Club Tiers

    A Club Tier is the level of membership to which a customer is subscribed. Each club tier will correspond to a shipment event, used to create a batch of orders. A customer may have more than one club

  • Setting Max Sell Quantity / Threshold (Shadow Inventory)

    Need to restrict the quantity of products purchased online? The Shadow Inventory works behind the scenes to monitor the maximum quantity available to sell. Once set up for a product, the tool will

  • Allocation Tiers

    A unique group of customers is assigned into an Allocation Tier. Each tier is linked to an allocation event, and controls the levels of products and quantities offered. A customer can only belong to

  • Booking Agents in Reservation Manager - Overview

    A few things to Note: Floor Plans are necessary for your Booking Agents to be active and available Capacity is dictated by Floor Plans & Tables To avoid overbooking: a. Use auto-assignment of tables

  • Sell Products Online / Adding Products to Your Web Site

    There are two eCELLAR menu tabs that need attention to accomplish adding product to your web site: Products and Content. While there are other fields in the Product Detail that may need completion,

  • Upload for Individual Allocation

    In this style of allocation setup each individual customer belongs to a unique tier, and can be offered a customized selection of products and min/max quantities. To accomplish this large volume of in

  • Club Batch Settlement

    The Club Settlement Transaction Status table provides at-a-glance view of all shipment events, orders created and orders paid, by ship status. Tools are also available to initiate bulk auth/capture

  • Customer Account Access Online

    Customers can access their account on your company's website using the My Account login page. Within this section is access to manage billing and shipping addresses, login information, view orders, ma

  • Create a Standard Club Shipment

    PLEASE NOTE: There are three ways to offer a wine club: Standard, ReMix and Custom. Be Careful: A successful wine club shipment processing requires your undivided attention. Try not to be in a rush,

  • Create a Campaign - Legacy & Advanced Editors

    Campaign Setup Create a new email campaign using the steps below. From the Admin Control Panel, go to Campaigns > Create New or from the Campaign List, select Create a New Campaign link at the top

  • ShipCompliant: Workflow Behavior

    If your winery uses the eCELLAR - ShipCompliant Integration the following may provide helpful information for you. The following is based on these rules: The order(s) billing status is NOT PAID,

  • California Redemption Value - POS Terminal Set Up for On-Site Consumption

    Set your registered POS terminal so that all CRV is categorized as "On-Premise" by default ONLY if wine sold sold from the POS station is for consumption on-site. NOTE: The exemption for "on premise"

  • Campaign Metrics and Statistics

    Campaign metrics provide quick and easy statistics for each campaign launch, including multiple and recurring sends of a single campaign. Some statistics can be readily viewed in the Campaign

  • Open / Close POS Register (Terminal)

    A few notes about POS Terminals: There are 2 types of POS terminals: Virtual: Desktop access to the POS, usually for entering orders in a "back of the house" setting. Registered: Attached to an

  • Shipping Zones & Methods

    Permission Required: To access the shipping zones & method settings, your user account must be enabled with two permissions: primary access to the Company menu, and the sub-permission for Shipping

  • eCELLAR Tock Nightly Pull Integration

    The eCELLAR Tock integration is a one way pull from Tock, performed twice a day at 6am and 8pm (Central). An email is sent with each pull to the Reservation contact in the ACP Company Settings. It

  • Club Membership Metrics (Reports)

    Membership (Wine Club) Reports provide detailed views of metrics and performance of club memberships and spending habits of members. For reservation performance, attendance, referral tracking and more

  • Printer Set Up for Chrome

    Set up Silent Printing (no print prompt) for Chrome: Before beginning this confirm that your printer is running in the latest driver version. PLEASE NOTE: eCELLAR Support's core competency is