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179 articles found

  • California Redemption Value - Reports

    Starting January 1, 2024, wine and distilled spirits products will be added to the California Beverage Container Recycling Program (BCRP). The Bottle Bill (Senate Bill 1013) will require beverage

  • Big Picture Overview

    Paul Thienes, eCELLAR Founder and CEO, is fond of saying, "At our core we are data geeks." We understand the value of accurate data as the biggest asset you have in outreach and service to your

  • Ship State Limiter

    Individual products can be limited to ship to only specifically selected states online via the new Ship State Limiter. Once a product is limited, it can only be shipped to the state(s) in the Ship

  • Service Policies

    Customer Service: Client Turnaround Timeframes All inbound emails and phone calls to eCellar Support ( supportteam@ecellar1.com and 707-942-9700 Opt. 1) will be acknowledged same day if left by 3PM

  • POS Bar Code Reader Setup

    POS Barcodes - Setup and Function Note: You MAY need to program the bar code scanner device to add a carriage return so the product is added to the POS as a line item. eCELLAR Support's core

  • Membership Campaigns

    Campaigns are categorized by three different Campaign Types; Customers, Memberships and Reservations. If your winery uses the eCellar Club Module, then you have access to send email campaigns

  • Creating Product Barcodes

    POS Barcode Creation In November of 2022 the POS barcode reader function was updated so that barcodes can be read by simply scanning a label - "all-time scan mode". The format for barcodes was also

  • Create a New Product and Easy Update of Exisiting Products

    Product settings are managed in a single product editor; regardless if the item will be sold in the POS, online, or in a club shipment. Products can be created for any item available for sale;

  • Setting Max Sell Quantity / Threshold (Shadow Inventory)

    Need to restrict the quantity of products purchased online? The Shadow Inventory works behind the scenes to monitor the maximum quantity available to sell. Once set up for a product, the tool will

  • Allocation Tiers

    A unique group of customers is assigned into an Allocation Tier. Each tier is linked to an allocation event, and controls the levels of products and quantities offered. A customer can only belong to

  • Booking Agents in Reservation Manager - Overview

    A few things to Note: Floor Plans are necessary for your Booking Agents to be active and available Capacity is dictated by Floor Plans & Tables To avoid overbooking: a. Use auto-assignment of tables

  • Club Tiers

    A Club Tier is the level of membership to which a customer is subscribed. Each club tier will correspond to a shipment event, used to create a batch of orders. A customer may have more than one club

  • Adding Products to Your Web Site / Sell Products Online

    There are two eCELLAR menu tabs that need attention to accomplish adding product to your web site: Products and Content. While there are other fields in the Product Detail that may need completion,

  • Customer Account: Web Site Password Access

    Customers can access their account on your company's website using the My Account login page. This includes access to manage billing and shipping addresses, login information, view orders, manage

  • Individual Allocation Upload

    In this style of allocation setup each individual customer belongs to a unique tier, and can be offered a customized selection of products and min/max quantities. To accomplish this large volume of

  • Club Batch Settlement

    The Club Settlement Transaction Status table provides at-a-glance view of all shipment events, orders created and orders paid, by ship status. Tools are also available to initiate bulk auth/capture

  • Location Settings

    The start of many functions of eCELLAR are Location Settings. These are accessed via the Company tab > Locations. Location Settings are a foundational component of eCELLAR and can directly influence

  • Create a Standard Club Shipment

    PLEASE NOTE: There are three ways to offer a wine club: Standard, ReMix and Custom. Be Careful: A successful wine club shipment processing requires your undivided attention. Try not to be in a rush,

  • Create a Campaign - Legacy & Advanced Editors

    Campaign Setup Create a new email campaign using the steps below. From the Admin Control Panel, go to Campaigns > Create New or from the Campaign List, select Create a New Campaign link at the top

  • ShipCompliant: Workflow Behavior

    If your winery uses the eCELLAR - ShipCompliant Integration the following may provide helpful information for you. The following is based on these rules: The order(s) billing status is NOT PAID,

  • California Redemption Value - POS Terminal Set Up for On-Site Consumption

    Set your registered POS terminal so that all CRV is categorized as "On-Premise" by default ONLY if wine sold sold from the POS station is for consumption on-site. NOTE: The exemption for "on premise"

  • Campaign Metrics and Statistics

    Campaign metrics provide quick and easy statistics for each campaign launch, including multiple and recurring sends of a single campaign. Some statistics can be readily viewed in the Campaign

  • Open / Close POS Register (Terminal)

    A few notes about POS Terminals: There are 2 types of POS terminals: Virtual: Desktop access to the POS, usually for entering orders in a "back of the house" setting. Registered: Attached to an

  • Maine Bottle Bill Fee: How to Enable

    In this video outlines the way to apply the new fee for direct consumer shipments of wine into Maine, effective July 1, 2025. This is the state's beverage container redemption program, commonly known

  • Shipping Zones & Methods

    Permission Required: To access the shipping zones & method settings, your user account must be enabled with two permissions: primary access to the Company menu, and the sub-permission for Shipping

  • Tock Nightly Pull Integration

    The eCELLAR Tock integration is a one way pull from Tock, performed twice a day at 6am and 8pm (Central). An email is sent with each pull to the Reservation contact in the ACP Company Settings. It

  • Club Membership Metrics (Reports)

    Membership (Wine Club) Reports provide detailed views of metrics and performance of club memberships and spending habits of members. For reservation performance, attendance, referral tracking and more

  • Printer Set Up for Chrome

    Set up Silent Printing (no print prompt) for Chrome: Before beginning this confirm that your printer is running in the latest driver version. PLEASE NOTE: eCELLAR Support's core competency is

  • Search: Cancelled Club - No New Subscription

    Have you ever wanted to search for club members who have cancelled and have not signed up for a different club tier or another subscription? This video will show the process to do this simple search.