Big Picture Overview

Paul Thienes, eCELLAR Founder and CEO, is fond of saying, "At our core we are data geeks."

We understand the value of accurate data as the biggest asset you have in outreach and service to your customers.

Our Mission:

We drive success with innovative, client-focused solutions and exceptional customer service. Our mission is to surpass expectations, build lasting partnerships, and be your go-to expert for all your DtC needs.

Our Core Values:

Integrity: Honesty and integrity are the cornerstones of everything we do—simple and unwavering.

Client-Centered Ethos: Our clients are at the center of our business. We continuously strive to enhance their experience and outcomes

Quality Focus: We strive for greatness, not just goodness. Excellence is our mantra, and we constantly push boundaries to deliver the best eCellars DTC platform.

Respect: We treat everyone with dignity and kindness.

Fun and Enjoyment: Work hard, play hard. With the eCELLAR DtC platform, we believe enjoying the journey is as important as reaching the destination.

The Software:

We believe your customers are central to your operations. As such, the eCELLAR Customer Card is the single source of truth for data points such as basic contact information, order history, tasting room visits, and much more. It is ubiquitous throughout the platform without having to leave the current page or task.

At the core of the eCELLAR platform is the ability to search and segment your customers data. These searches can be used for research and reporting, marketing emails, and specific marketing strategies.

Training & Education:

Client training maximizes the value of our services by empowering effective use, keeping clients updated, and fostering strong relationships. Well-trained clients achieve better outcomes, leading to long-term partnerships and mutual success.

Customer Service:

We pick up the phone and answer our emails! We are committed to five-star prompt and efficient customer service providing real-time solutions.