Customer Account: Web Site Password Access

Customers can access their account on your company's website using the My Account login page.
This includes access to manage billing and shipping addresses, login information, view orders, manage subscriptions and more.
When creating new customer accounts or assisting a customer by updating their account information; a best practice is to ensure the customer's username is their email address.

Customer Account Access and Passwords

Password Requirements
Forgot Password Tool (Public)
Admin Reset Tool
Password Reset Email

Customer Authentication

Account Unique Identifiers
Customer Account Lockout
Disable Customer Access
FAQ

Customer Password Requirements

minimum 8 characters
must include 1 numerical digit
must include at least one english letter
does not require a scheduled reset

Forgot Password Tool

There are four possible login points of entry on your website which customers can access their account information.

My Account
Allocation Login
Checkout Cart
Visit > Reservation Experience

From any of these pages, a customer may click "Forgot your Password?" which redirects to a new page to confirm their account using their account username.

Example Account Login:

Example Password Reset Request:

If Account is not verified:

If an unknown email address (username) is entered a validation message is displayed.

If Account is verified:

When a correct username entered, confirmation message is displayed.

Password Reset Tool (Admin Control Panel)

From the customer card you can trigger a password reset email be sent to the customer.

Be sure to verify their email address is correct.

Password Reset Email (sample):

Example Password Reset page:

Account Authentication

Account Unique Identifiers

In addition to a Customer ID number, all customer records are validated directly in the database for duplicate usernames. Accounts are not allowed to have duplicate usernames.

Customer Account Lockout

If a customer tries to login to your site and enters the wrong password 5 times within 1 minute, their account will be locked out for an hour. They can try again an hour later, or they can clear the lock by doing a password reset using the 'Forgot Password' tool.

If CAPTCHA is in use a different set of rules apply. See this article for more information on CAPTCHA.

If you would like to change these custom lock out settings, please contact eCellar Support Team.

Customer Account Disable Tool

If you need to disable a customer record from accessing their online information and/or placing an order online you can disable the account.

FAQ's

How can my customer reset their password?
- From any login page, a customer can click 'Forgot Password' to initiate the reset process. This is available on: My account, Allocation, Checkout Cart, and a reservation experience.
Can I reset a customer's password for them?
- No. From the customer card, you can trigger a "Password Reset' email to be sent to their email address on file.
What are the requirements for a customer's password?
- Customer passwords are required to be at least 8 characters, and must include one letter and one number. They are everlasting , and do not need to be reset.
What password is assigned to a new customer record?
- All new customer records created in the POS and the ACP are assigned a randomly generated password that cannot be seen anywhere.
- When a customer creates their own account in the shopping cart or on the website, they can set their own password to meet the new requirements.