Customer Account Status: Active & Enabled

Account Status

Found on the General tab of the Customer Card, this setting allows the account to be marked as Active or Inactive with a checkbox.

An account checked with inactive means it is no longer a viable customer in your database for marketing.
If a customer record has order history it cannot be deleted from the database; and changing the status to inactive is the best option.
Inactive customer records do not appear in default customer search results, and will not be sent any email campaign broadcasts.
An inactive customer can log into their profile online, and can continue to make purchases.
Best practice is to occasionally search for inactive record to possibly restore their status.
Additionally, a record can be moved to an inactive status automatically from the Customer De-Dupe tool or via the Bulk Modify feature.

This setting will enable or disable a customer’s ability to access their online account.
If you want to prevent a customer from logging in online, use this setting to disable their account from website access.