The Reservation Manager is an additional module of eCellar. It's a powerful and secure calendar system for tasting rooms, built to tap directly into your customer database in real time.
The calendar is used to create reservations on a grid-style calendar for guest experiences such as wine tastings, tours, VIP visits, lunch arrangements, trade tastings, etc. The Reservation Manager leverages your customer database, allowing you to effectively track repeat visits, conversion from reservation to club joins and purchase revenue, referral behaviors and can beneficially be used to manage staffing levels appropriately.
Navigating to the Calendar
The ResMgr Calendar can be access from several places in eCellar.
Admin Control Panel
From the Admin Control Panel, use the Res Mgr tab on the main toolbar. The Calendar view will open and default to Today.
From the POS, use the navigation at the top to select Res Mgr.
From a customer Card, click the RSVP icon to jump directly into the calendar and begin making a reservation for this customer.
Note: The ResMgr display can be opened in a new window (or browser tab) – meaning you can run eCellar (Admin or POS) and open the reservation calendar in conjunction to what you are currently working on. This is especially useful in busy tasting rooms.
|Calendar View||A daily grid view of all reservations. Each reservation block can be customized by color and the text displayed.|
|Reservation List View||A list of all reservations and details for the selected day.|
|Unscheduled||Reservation requests received from an RSVP widget will have a Requested status and will appear in the unscheduled list, until the status is updated to Booked.|
|Notes|| A daily note field is a great tool to communicate to all staff about events for the day, any special visitors, to-dos, etc.
|Location Selector||If your company has multiple physical locations, each location can have it’s own calendar grid. Use the dropdown menu to select the desired location.|
Settings: To add or disable a location in the ResMgr calendar, use the Admin Control Panel and go to Company > Locations.
The calendar grid at the top of the screen is to jump to any desired date. Select the month, then the day. Easily toggle between company locations, jump back to the Admin Control Panel, and access all settings relevant to the reservation calendar.