Tock Experience Mapping

The Tock Experience Mapping tool can be found within the Reservations Manager Menu. 

To access The Tock Experience Mapping tool the user must have the requisite permission (see https://help.ecellar1.com/article/235-user-permissions-terminology for further information on Permissions).

Clicking the link will bring up the Tock Experiences Page where you can enter new Experiences or edit existing ones.

Note, the Tock Importer will populate existing Tock Experiences on its first run but it is the responsibility of the User to map and update the experiences.

When adding a New Tock Experience it is important that the name entered in eCELLAR match the name of the Experience in Tock EXACTLY.

Select the Location and Reservation Type based on the existing Reservation Types and Locations that have been entered in the Reservations Manager Calendar.

Duration can be any positive integer number of minutes. Keep in mind the calendar only displays in 15 minute intervals.

A Customer Tag (optional) can be added to the experience. This tag will appear in the customer card.

The name of the User who created and last modified the Experience will be displayed.  The "Created" field will read by Import for imported Tock Experiences.

Mapping Walk-Ins

If your winery receives walk-in guests you can log these in eCELLAR through Tock.

Mapping for Walk-in seatings requires the following:

1. An eCELLAR Tock Experience named Tock Walk-in, verbatim.
   1. The experience must be mapped to a location
   2. It must have a reservation type and
   3. It must have a set duration
2. The Tock reservation must be "seated" in Tock.

NOTE: The Tock job data pulls run at 10:00pm and 8:00am, so walk-ins will not appear in eCELLAR, calendar or  reservations, until after these times, AND assuming the data is provided from Tock to eCELLAR.