Multi-Ship Overview and Terminology

The Multi-Ship feature of eCELLAR allows you to create multiple orders with one biller or multiple billers sent to multiple recipients. Multi-Ship offers the user the ability to create customer accounts for each recipient and utilize differing shipment methods within the same Multi-Ship Batch. In addition to the above listed features, Multi-Ship features an easy to fill out upload template. To access the Multi-Ship settings, your account must be enabled with the Multi-Ship permission. You can learn more about the Multi-Ship workflow in the following article: Multi-Ship Order Workflow

Multi-Ship Order Terminology

Multi-Ship Template	The .xls (Excel) file used to upload the multi-ship batch into eCELLAR. Each individual shipment is listed here. Guidelines can be found on the second tab. Any changes to the Template columns will result in an unsuccessful multi-ship upload.
Bill Customer Number	The eCELLAR customer ID of the customer paying for the shipment. Multi-Ship supports multiple payers per batch.
Recipient First, Last Name and Phone	The first and last name of the shipment recipient. Phone numbers must be entered as 10 digits with no spaces
Recipient Email	Email address for the shipment recipient. This field is optional but if entered requires a valid email format. If a customer account is created (see below), this field is required. IMPORTANT NOTE: Customer emails should only be added if they have given their express intent and desire to be on your mailing list. Adding customers who later mark your emails as spam effects the eCELLAR whitelist rating, and can affect the ability for recipients to receive email campaigns.
Create Customer Account	Yes or No or the only choices. If yes, this will create a customer account within eCELLAR for the recipient. If the recipient's order is shipped, a shipping address is created. No account is created if the recipient's email address is already an eCELLAR username. Note - Multi-Ship orders are tied to the billing account not the recipient.
Recipient Company Name	Optional field if the recipient shipping address is a business.
Recipient Address1, Address2, City, State and ZipCode	Required fields (Address2 is optional) for shipped orders. State must be entered as the two letter state code and Zip must be entered as a 5 digit number.
Ship Method	Required field when shipping. Please note the method chosen must be a valid method within the Company's Shipping Zones and Methods settings. The list of supported Ship Methods is found on the Template Guidelines.
Ship Price	Optional field, enter a flat rate with no '$' sign. If left blank, the daily rate will be used.
Hold Ship Date	Optional field if shipping, enter using a M/D/YY format for a future date.
Pickup Location	Required field for Pickup Orders, leave blank if shipping. Note the location listed must exactly match the location name within the ACP.
Hold Pickup Date	Optional field for Pickup Orders, leave blank if shipping. Enter using a M/D/YY format for a future date.
Gift Message, Internal Comments, Comment to Shipper	Optional fields. Used identically as in the standard order workflow.
SKU1	Product SKU for the first line item per shipment. Note one valid SKU must be entered per shipment.
Quantity1	Quantity of SKU1 to be listed on the order.
Price1	Price per SKU1 to be used.
SKU2, Quantity2, Price2, etc...	Optional fields to be added as needed. Additional columns beyond SKU10, Quantity10 and Price10 can be added if required.
Multi-Ship Settlement	The Multi-Ship Settlement Transaction Status table provides at-a-glance view of all shipment events, orders created and orders paid, by ship status. Tools are also available to initiate bulk auth/capture for unpaid orders per Multi-Ship batch.
Multi-Ship Batch	A brief title that is recorded with the order. Orders are searchable by batch.
Total Orders	Includes all orders linked to the Multi-Ship Batch.
Paid Orders	Includes only Paid orders that are assigned to the Multi-Ship Batch.
Orders Not Paid	Includes orders in the Multi-Ship Batch that are Not Paid (note this can include orders with DeclinedCC Payment status).
Paid Orders for Pickup	Jump to a list of orders that are Paid and in a To Pick Up status.
Paid Orders Pending Ship	A list of orders that have the billing status of Paid, and shipping status of Unshipped or Hold Ship.
Order ID	Order numbers, unique identifier, assigned by database, each multi-ship shipment is assigned a unique order ID.
Order Source	Revenue channel (also called Order Channel or Sales Channel). The user chooses the order source per biller for the batch.
Create Date	The date an order was created.
Billing Status	Paid, Credit, Refunded, Partial Paid, Authorization CC, Billed, Cancelled, Declined CC, Not Paid, Void.
Sales Rep	Who created the order.