My Account order updater (For Declined Club Orders)
Club members have the ability to log into My Account on the website, and update declined payments on club (channel) orders with an existing card on file, or by adding a new credit card token.
Payment Updater for Declined Club Orders
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- Related Internal Settings
- Assumptions
- Consumer Experience
- Admin Control Panel tools and workflow
Internal Settings:
There are two related settings for this tool, which are currently controlled by eCellar administrators:
- Enabled/Disabled
- How many days back orders are eligible for online updating. Default is 60 days
Assumptions:
Order criteria to be eligible for online update:
- Created in the last 60 days (this can be adjusted upon request)
- Is assigned to a club shipment event
- And no pending Not Paid payments
Consumer Experience
When a consumer logs into My Account on website, and if the customer has an eligible order to be updated a new message will appear with a hyperlink to the new payment update tools.
Eligible orders will be displayed and can be selected and updated one-at-a-time or multiple orders updated at the same time.
The order list shows one line per order with the most recent declined card info and the list is sorted by order create date with the most recent at the top.
Once an order(s) is selected, choose to use an existing card on file, or add a new credit card token to use for the new payment.
All cards (tokens) on file are shown in the lost including ones that were previously declined, because the user may have already updated the card.
Confirm the selected order(s) and credit cards to apply as new payments.
Thank you – changes are completed
Admin Control Panel Tools
A new notification will display on the Admin Control Panel (ACP) Dashboard.
In the example below, note the message: “ You have 2 previously declined club orders with new payments added in the last 5 days.”This notification is visible to anyone with the Wine Club permission.
Clicking this link (X Orders) will take the user to the order result list of updated orders that are eligible for payment processing. From here, initiate Bulk Auth/Capture to finalize the orders.
