Confirm RSVP Reservations
This article refers to Legacy functionalities, for clients whom have upgraded to Designer Widgets, please refer here.
When a reservation request has been submitted from a RSVP widget on your website, these will appear on the Unscheduled tab of the Calendar. The customer is expecting to hear from the winery with a confirmation or more information, within 24 hours.
There are three steps to send confirm the appointment and send a personalized email confirmation. Click into the “Party” name highlighted in blue to open the reservation details.
In the Reservation Card update the following required information:
- Status: Change from Requested to Booked
- Enter scheduled date; from and to time then Click Save
Send confirmation email –
Clicking the envelope icon to send the confirmation e-mail will open a new outbound email in your computer’s default email program. (e.g. outlook, gmail)
Note: It’s best for this to be used on a singular computer, so all outbound confirmations are sent from an exclusive email account. Many wineries use firstname.lastname@example.org or email@example.com.