Your Success, Our Commitment.

Feature Releases

Updates

5 articles

Video Collection

Pro Tips

3 articles

Products & Inventory

2 articles

Processes

1 article

Search & Segment

3 articles

Settings & Setups

2 articles

Admin Control Panel Guide

What's New!

stay up-to-date with new features and recent updates

8 articles

Getting Started

Welcome to eCellar!

4 articles

Allocation Module

create allocation offerings and grant wishes, the art of supply and demand

15 articles

Company Settings

system setup and default controls, contacts and locations

18 articles

Customer Records

how to create, modify and manage customer records

21 articles

Discounts

product & shipping discounts, supplementary discounts

5 articles

Email Campaigns

email broadcasts for daily and club joins, marketing, sales and more!

19 articles

Manage Inventory

create and manage inventory SKUs in live-time at multiple locations

11 articles

Manage and Use Integrations

Shipcompliant, Tock, Red Chirp, REST API

9 articles

Manage Products

create, view and manage for pos, allocation, club and website

16 articles

Payment Processing

bulk auth/capture, credit card processing, hardware and EMV

13 articles

Reports & Metrics

sales performance, finance reconciliation and more

7 articles

Reservations Manager

view daily reservations, admin setup, manage rsvps from your website

17 articles

User Accounts

how to setup and manage user accounts and permissions

6 articles

Wine Club

build and process wine club batches, manage membership subscriptions

24 articles

Work with Orders

edit and process, ship statuses, tags, reports, exports and workflows

30 articles

POS User Guide

Common POS Functions

Most common POS functions - great for Tasting Room employees

18 articles

Customer Information

At-a-glance and detail views to edit customer records and find orders

5 articles

Order Actions

How to find, edit and take actions on existing orders, process specific order types

16 articles

Payment Processing

Cash, check, p.o. and credit card payment options

5 articles

Sales Reps

Quick user change menu, user settings, and how to override selected sales rep

4 articles

Terminal Reports & Setup

Tasting room POS settings, daily workflows and hardware configuration

16 articles

Vendor Guides

Accountants

Docs to assist outside accounting agencies

5 articles

Web Designers

Information on Designer Widgets

1 article

Policies

Customer Service Policies

1 article