Process a Void

An order can be voided if it was created on the same day and if the payment transaction batch has not yet settled in the payment gateway.  First, locate the order using the Recent Orders menu or by searching for the order in the POS.  

Search for Order in the POS

1

In the POS Toolbar, click Search to open a mini search form. 

 

2

Change search type toggle to  Orders and enter the desired order number or customer information then click Search to locate the order. 

3

Use the action menu to select Void.